RETURNS


What is your return policy?

For change of mind or incorrect choice we will gladly accept the return of items for store credit only.

Providing:

You contact us within 14 days of receipt of purchase; that goods are unworn, unwashed and in original saleable condition with tags and sanitary sticker attached, inside original packaging.

To obtain a returns authorisation number:

1. Please email admin@cantikswimwear.com - include your order number or the name the order was placed under

2. Include this form along with your returning garments and send via a registered or trackable service to:  38 GARDERE AVE CURL CURL NSW AUSTRALIA 2096

3. Once you have been issued your returns number, you have 7days to send the item back or we reserve the right to cancel/reject your return. Returns postmarked outside this time frame are subject to rejection. Strictly no returns will be accepted without a returns form.

We highly recommend sending items using a tracking service as regretfully we cannot be held accountable for returned items that go missing in the post.

Once we receive your return we will inspect the goods and issue your store credit within three business days. Should your return not meet our criteria we will communicate the reasons with you via email.

Unfortunately we do not offer exchanges or refunds, subject to Australian Consumer Law. 
Items discounted at 40% or more of the original value are final sale and non-returnable unless faulty.

Do I have to pay to return the item/s to you?
How long is my store credit valid for?
I have received a faulty item. What do I do?
I’m not sure which size to order, if I purchase the wrong size can I return it for a refund?
I want to make a return and purchase a new size/style with the store credit. I am going on vacation soon and I want to make sure I have the new item in time. Can you send me the new garment before the original order and RA form are received back?
My return has been rejected. Why?
Why do I need to agree to T&Cs prior to checking out?

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