Shipping

RATES

-FREE express shipping for orders over $150
-$10 express shipping for orders $149 and under

All domestic orders are sent via Australia Post Express

DELIVERY TIMES

-Metro 1-2* business days from distribution
-Other areas allow 3-6* business days

All orders are sent via Express Post
The national next business day delivery network operates between capital cities (excluding Darwin, Perth and some major centres).

*AUS POST UDPATE: Typically delivery is still next business day to applicable postcodes however due to increased parcel volume and/or route closures some delays may occur. Please note any delays associated with our shipping partners are beyond our control.

Express Post still offers the fastest possible service if posted outside the network, however, please allow 3-6* business days for your order to arrive.

You can calculate how long your order should take to arrive after dispatch here
Origin postcode = 2096

Please provide a daytime address as you will be required to sign for your order. If you are not home at the time of delivery, the driver will leave a card to arrange for collection or redelivery, which you will have 10 days to arrange before returned to us (you should receive a reminder notification from Australia Post after 4days).

PROCESSING TIMES

Orders are processed Monday to Friday & are usually shipped out the same day if placed before 2PM. You will receive an order confirmation email once we have accepted your order, followed by an email containing your tracking# once it has been shipped.

NORTHERN BEACHES PICK UP

We are located on Sydney's Northern Beaches. If you would like to save on shipping and pick your order up, please select this option at the check out and we will be in touch when your order is ready.

RATES

We offer various shipping rates depending on your preferred service, location & carrier. 

1. Sendle - The Most Economical
Choose this option to save on shipping fees, if you are not in a hurry to receive your order

Select at Sendle at the check-out to see live rates based on your location & order amount

Delivery times vary between 4-30 business days:

• New Zealand: 4-11 business days
• Asia: 10-20 business days
• United States: 10-20 business days
• Canada: 10-20 business days
• United Kingdom: 5-18 business days
• EU: 5-20 business days
• Rest of world: 14-30 business days

2. Australia Post Express International - In Between 
This option will cost a little more however will arrive to you faster

-Flat rate of AUD$30 to most countries worldwide
-NZ AUD$20
-FREE for orders over AUD$200 (up to 1.5KG)

Delivery estimates are for metro destinations – items sent to regional and rural locations will likely take longer

• New Zealand: 2-5 business days
• Asia: 3-15 business days
• United States: 3-6 business days
• Canada: 3-6 business days
• United Kingdom: 3-6 business days
• EU: 10-15 business days
• Rest of world: 10-18 business days

 3. DHL Express - A Premium Courier Service
Choose this option if you want your order fast and are happy to pay a premium for this courier service

-Flat rate of AUD$50* 
-FREE for orders over AUD$250 (up to 1.5KG)

• Worldwide: approx 3-5 business days to most locations

*Due to heavily increased global freight charges we have had put our shipping prices up. We still absorb a significant portion of the cost keep prices down for customers.

CARBON OFFSET

For each parcel sent via DHL we pay a carbon emissions offset fee. This contributes to DHL's climate protection projects around the world

You can read about them here

SHIPPING TIMES

Please note shipping times are approximates only and we cannot be held responsible for any unexpected delays once your order has been shipped, this includes clearance delays. All shipping costs are the responsibility of the customer and are non-refundable.

*Important information for UK & EU orders:
Your parcel will be subject to Customs processing. Please see Taxes & Duties section below for further info.

DHL can be tracked here.
Australia Post International here.
Sendle here.

Orders are processed Monday to Friday & are usually shipped out the same day if placed before 2PM*. You will receive an order confirmation email once we have accepted your order, followed by an email containing your tracking # when your parcel has been picked up, another once it is in transit & an email when it's out for delivery (keeping you updated each step of the way).

We know you are eager to receive your order, so for orders placed in the morning (Sydney, Australia ) we will attempt to distribute your order that afternoon where possible, if placed in the afternoon it will typically be sent the next business day.

*During new season launches, sale or promotion periods there may be a 1-2 day delay in shipping out your order however, we will attempt to communicate this should delays become apparent.

If you think your item is late there are a few things to check in the first instance:

Address details
Check that you provided the correct address on your order.

Card received
Check if an 'Item Awaiting Collection' or 'Safe Drop' card has been left in the letterbox or under your door.

Once distributed, addresses cannot be changed. You will be required to pay for your item to be redelivered, we will not cancel and refund your order.

If a delivery attempt has been made and the item is returned to us, you will be required to pay for re-delivery. To prevent this from happening please look out for any delivery attempt notifications left by your local postage service.

Please note we cannot be held accountable for items which have been marked as delivered but have not been received, or if you have not received a delivery attempt notification card from your local postage service.

All applicable taxes, customs fees and duties are the responsibility of the customer and differ between countries. We do not charge any duties or taxes on international orders. GST is included in all Australian orders.

Goods Purchased Online for Personal Use

You may be charged customs duties and taxes for something purchased online because:

Duties and taxes are most typically not included in the price of the goods you purchase online, and might not be included in the overall shipping costs you pay to the online retailer.

When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.

When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.

To ensure the DHL courier can deliver your goods in shortest possible time after entering your country or customs union, DHL pays the customs authority on your behalf for any duties and taxes that are due on the goods.

Once the duties and taxes are fully repaid to DHL the goods will be delivered to you.

What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package.

When buying goods online, you should always check whether they are either being sent to your address from: Your country Another country Outside your customs union country Note: Different rules apply when buying goods for commercial use.

We are prohibited by law from marking an order as a ‘gift' on customs declaration forms, even if the order is placed with the intention of sending to a gift recipient. For further information it may be necessary to call local customs offices to gain further details.

We reserve the right to cancel any orders without notice.